Andrea Harris
909 Ballard Street Apt. B
 Altamonte Springs, FL 32701
(407) 637-7323
Aharris083007@aol.com

Summary
Over 25 years experience in general office and clerical work, including extensive computer software experience, and customer service; Microsoft office, operating systems from MS-DOS to Windows XP, productivity suites such as Autodesk Buzzsaw, AS400 data entry systems such as JD Edwards. Extensive internet knowledge including website building and maintenance. Also experienced in insurance quoting, application processing, and policy maintenance.
Professional Experience
Air Orlando Aviation 2008
Customer Service Specialist
·	Dispatched, checked in, and scheduled flights and classes
·	Front desk receptionist duties
·	Cashier duties in attached flight shop
·	Process new and prospective student applications
ESSI Staffing 2008
Temporary-to-Permanent Clerical Office Work
·	Recently covered temporarily for front desk receptionist at Orange County Growth Management Department. Responsible for answering phones, greeting customers, receiving packages, distributing department mail, researching documentation, creating Excel reports.
Lennar Homes 2003– 2007
Purchasing Clerk
·	Responsible for maintaining division projects on Buzzsaw, a web-based production suite used to coordinate building plans and vendor bids for services and products.
·	Provided user support to vendors and other users.
·	Responsible for maintaining insurance documentation for vendors.
·	Set up new projects on Buzzsaw for upcoming communities (approximately 10 per year).
·	Notified vendors when bids were due and managed bids as they were received.
·	Prepared weekly insurance reports for accounting department.
·	Managed vendors’ insurance documents to protect company from unnecessary costs.
·	Completed data entry on pricing revisions and extra purchase orders.
·	Processed applications for new business partners.
·	Helped closing department complete FHA and VA mortgage documents.
·	Duties included front desk reception when needed.
Empire Insurance Group 2000-2003
Customer Service Representative
·	Responsible for providing insurance quotes and signing up new policyholders. Duties included writing up insurance applications, accepting payments and down payments, and maintaining customer files. Utilized various types of carrier-provided software for quoting and document processing.
·	Gave auto insurance quotes and signed up new policy holders; from fifteen to thirty per month.
·	Managed office on weekends and evenings.
·	Picked up documents and payments from dealerships when necessary.
Metropolitan Mortgage Company 1986-2000
Administrative Assistant/Branch Cusomer Service Representative
·	Responsible for maintaining telemarketing department files.
·	Distributed assignments to telemarketing department personnel.
·	Maintained weekly and endo-of-month sales reports for supervisor.
·	Handled customer calls and inquiries.
·	Researched account information.
·	Set up appointments for loan officers.
·	Handled front desk reception for local branch.
·	Made appointments for customers at local branch.
Bowen Shoe Company 1983-1986
Mailroom Clerk
·	Responsible for handling incoming and outgoing mail.
·	Distributed assigments to department.
·	Maintained daily, weekly, and monthly reports for departmental supervisor.
·	Responsible for numerical file system.
Kelly Services 1982-1983
General Office -- Temporary assigments
·	Various temporary clerical duties including filing, typing, mail distribution.
Education
University of Central Florida; working towards Bachelor's Degree
Seminole Community College, Florida; Associates Degree
Coral Gables Senior High, Florida
Technical Training
Web-design and website construction/maintenance
Activities
Set up and administer websites